Cosmetics India 2026
Trust is lost on skin, shade and the doorstep
Indian makeup buyers advise far more than they switch: 54% of decisions in discussion are recommendations or questions. Skin and eye reactions lead the reasons buyers give for leaving a product (23%), and on the same products, complaints about damaged, opened, fake or near-expiry goods are 39% of negative reviews on a marketplace against 7% on a beauty platform. See where shade decisions fail, which brands win recommendations, and six behavioural segments of buyers.